PAYMENT
We use the e-payment solutions from the Swiss PostFinance to handle all payments safely. You can pay with Mastercard, VISA, Paypal, Twint, Postfinance card or choose prepayment and make a direct bank transfer.
SHIPMENT
We ship in Switzerland and Liechtenstein. On request we also deliver to EU countries. For orders over CHF 99 all shipping costs are covered by us. For orders below CHF 99, the postal fee is CHF 8.50 (new from Jan 1, 2024) for normal post via B-Post and CHF 10.50 (new from Jan. 1, 2024) for Priority-Post shipment. The parcels are delivered by the Swiss Post.
The estimated delivery time with B-Post is between 2-3 working days from receipt of order. With the Priority-Post shipment, your order is usually delivered by the next business day.
All products are already available in our shop in Switzerland and will be shipped directly to you from our store here. The dispatch of the goods takes place to the delivery address specified by you.
RETURNS & REFUNDS
If you for whatever reason are not happy with your ordered products, you can return the items for a full refund within 30 days from the day you received your order.
After the return has been received by us and the articles have been checked and found to be in order, we will refund you the full amount immediately. Postage for the return of the goods must be borne by the customer. The refund will be sent back to the payment method of your original payment.
Return address:
House of Scandinavia
Mehrhaldenstrasse 28
CH-5415 Nussbaumen, Switzerland